Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?

We dispatch all orders within 1–3 working days. UK delivery typically takes 3–5 working days after dispatch.

Do you offer tracked shipping?

Yes, tracked options are available at checkout.

Do you ship internationally?

Please check our shipping policy for current destinations and rates.

Returns & Refunds

What is your returns policy?

We offer a 14-day return window from the date of delivery. Items must be unused and in their original packaging. Please contact us before returning anything.

What if my order arrives damaged?

We're so sorry if this happens! Please contact us within 48 hours of delivery with a photo and we'll make it right.

Our Products

Are your crystals natural?

Yes, all our crystals are natural and ethically sourced. Each one is unique so may vary slightly from the photos shown.

How do I cleanse my crystals?

Popular methods include moonlight, sound cleansing, or sage. Avoid water for softer stones such as selenite.

Are your candles safe to burn?

Always burn candles on a heat-resistant surface, keep away from draughts, and never leave unattended.

General

How can I contact you?

Visit our Contact Us page and we'll get back to you as soon as possible.